If you are concerned about the progress of your or your loved one’s vocational rehabilitation (VR) case at Mass Rehabilitation Commission (MRC) or Mass Commission for the Blind (MCB), or are a past VR client considering reapplying and are not sure if it would be worthwhile, or disagree with the current direction of your VR case and want to know about your rights, the The Massachusetts Office on Disability wants you to know that speaking to the Client Assistance Program (CAP) could be useful.
* CAP functions as an outside ombuds service for VR clients and applicants who have concerns about services with a VR agency and want to discuss them with a neutral third party.
* The program is funded by Rehabilitation Services Administration (RSA), the same agency that funds the VR agencies.
* CAP will speak to anyone who has questions and/or concerns about VR and will advise them of their rights as a client or applicant.
* CAP will evaluate the particulars of a case to determine the options for fixing a problem or how to move forward when a case is not progressing.
* The level of assistance that CAP is able to provide will depend on the individual case but could include:
- Contacting the agency to discuss the case.
- Attending meetings with client and VR counselor.
- Performing research to identify alternative approaches/resources to helping resolve issues.
- Facilitating communication between the agency when an impasse has been reached.
- Providing representation when appealing a decision.
- For more information, contact CAP at 617-727-7440 or 800-322-2020.